Austin, TEXAS – Dec. 4, 2018 – Convey, Inc., the leading provider of delivery experience management software, today announced it was named a Representative Vendor in Gartner’s Market Guide for Real-Time Transportation Visibility Providers[1]. According to the report, “real-time transportation visibility platforms (RTTVPs) provide commercial customers and consumers with real-time insights into their orders and shipments once they have left the brand owner’s or service provider’s warehouse.”
A Gartner Market Guide defines an emerging market and explains what clients can expect it to do in the short term, outlining the attributes of Representative Vendor offerings, and how those offerings are likely to evolve.
According to Gartner, “For many years, transportation has struggled with a lack of proper visibility. Commercial customers and consumers continue to have increasing demands around real-time visibility to their orders and shipments. This is valid for any organization, regardless of size, geography or industry.”
Convey’s delivery experience management solution is uniquely focused on the intersection of supply chain operational data, support teams and customer experience in the last mile.
Convey’s Engage product features a modular platform architecture that allows it to fetch and update data instantaneously, and to clean, organize and deduplicate data from various order management, transportation management, warehouse management, ERP, CRM and carrier data systems. This ensures retailers and brands have updated, reliable and accurate data to analyze and resolve supply chain and customer experience issues.
Engage also offers case management capabilities that allow carriers and shippers to collaborate to resolve delivery issues, and analytics that help users optimize carrier performance using carrier data, industry insights and customer feedback.
“It’s one thing to identify a real-time delivery issue; it’s another thing to understand the larger context of that issue—be it a weather delay, incorrect address or damaged item—and to have the tools and insights to take proactive, corrective actions,” said Rob Taylor, CEO of Convey, Inc. “Convey Engage helps shippers and carriers see, act and collaborate in tandem so they can measurably improve or completely reinvent customer delivery outcomes. We’re extremely proud to be identified by Gartner as a Representative Vendor in real-time transportation visibility.”
To learn more about Convey’s last mile delivery solutions, visit: https://go.getconvey.com/engage-last-mile-delivery.
[1] Gartner, Inc. Market Guide for Real-Time Transportation Visibility Providers by Bart De Muynck, Christian Titze, November, 27, 2018.
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About Convey, Inc.
With delivery expectations skyrocketing, brands cannot leave the critical last mile to chance. Convey’s Delivery Experience Management platform combines real-time visibility, post-purchase experiences, and advanced insights and analytics to create a solution uniquely capable of perfecting last mile delivery. Supply chain and customer experience leaders including Neiman Marcus, Jet.com and Eddie Bauer rely on Convey’s software and expertise to take action to ensure shoppers get their orders how and when they want, resulting in happier, loyal customers and a lower cost to serve. Founded in 2013, Convey is backed by Silverton Partners, Techstars Venture Group, RPM Ventures and based in Austin, Texas. Learn more about Convey at: www.getconvey.com.